We strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase for any reason, you may return it within 30 days from the date of purchase for a full refund. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Initiate a Refund: To initiate a refund, please contact our customer support team at support@shopchil.com with your order details and reason for the return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing: If your refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Non-Refundable Items: Certain items are not eligible for refunds, including:

• Gift cards
• Personalized or customized items
• Perishable goods

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance at support@shopchil.com. We will work with you to resolve the issue promptly.

Contact Us: If you have any questions about our refund policy or need further assistance, please contact us. Our customer support team is here to help.